| Bandana
Questions and Answers |
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Q: |
How do I determine the size bandana I need? |
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A: |
The Small "miniature"
bandana fits up to 6" tied or
up to 12" with
velcro, the inner circumference is 13" allowing an extra inch for comfort.
Please note: this bandana is very tiny.
The Medium Short bandana
fits up to 11" tied or up to 18" with velcro.
The Medium Regular bandana fits up to 14" tied.
The Medium Long bandana fits
up to 17" tied.
The Large bandana fits
up to 21" tied.
The X-Large bandana fits up
to 27" tied.
The medium short/regular/long bandanas all have the same size "V" shape,
perfect bandana for dogs with short legs.
When measuring your pets neck, be sure the measurement will easily slip
over their head for proper fit. If you are not sure which size to order,
select the next size up. If you have a large dog that is not full grown,
you can order a size large for them to grow into. When you tie the bandana
don't pull it as tight. You can adjust the size by tugging on the bandana
after it has been tied. |
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Q: |
What
makes your dog
bandanas different from other bandanas on the Internet? |
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A: |
These reversible
dog bandanas are made with high quality 100% cotton in specialty fabrics.
They are sewn twice, once on the inside and have a top stitch on the
outside. These bandanas hold their shape washing after washing and
will last for years. Our bandanas actually fit your dog, unlike many
dog bandanas available on the Internet. |
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Q: |
There
are styles shown in the group display for small dog bandanas that
are on the home page but I don't see them on the order page, are
these
available? |
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A: |
Yes, we
may not have every size in every style. Check our inventory listed
under each fabric pattern, in the limited
supply bandanas, holiday
bandanas, halloween
bandanas and patriotic
bandanas page. Please
e-mail us and we'll let you know
if we have the size you want for that particular fabric. |
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Q: |
I need
a bandana shipped right away. Is that possible? |
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A: |
Yes, we
keep a few made up for emergency orders. Please check our inventory for
availability. Any orders placed for bandanas not in stock will be shipped
within three business days. |
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Q: |
Where should
I measure my pet? |
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A: |
Use a tape
measure around the lower part of your pet's neck. Make sure you
can easily slip the tape measure over your pet's head. Enter the measurement
in inches on the order page for the bandana selected. We will add the
additional length for the tie. |
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Q: |
How
do I tie the bandana to make it look like a bow? |
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A: |
We use
a sailor's knot to tie our bandanas but you can just tie it in a knot
if you want. Click how
to tie for
instructions. |
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Q: |
Can
I get a different color backing on a bandana? |
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A: |
Yes, if
the is fabric available and it has a solid color backing (click the
fabric swatch on the home page to see the reverse fabric used). Please
check the inventory link for fabric availability. Should you want a
different color, please type in the color you want in the customer
comments area of the checkout section. |
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Q: |
I
want a bandana made in a particular fabric that you don't offer on
your web site. Will you make one for me? |
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A: |
Yes, select
the bandana link and select the size & quantity desired for any bandana.
Go to checkout and select the "pay by mail" option. Print the page
with your
information, enclose a check for the amount indicated, and mail the
fabric to us. Please buy 100% cotton fabric.
Size small - 12" in
length x 6" deep | Size medium short,
regular, & long - 32" in length
x 10" deep | Size large -
38" in length x 15" deep | Size X-large - 44" in
length x 18" deep
If there is a pattern/image on the fabric it needs to fit in the center
of the V section of the bandana. It would help if you already had one
of our bandanas in the size you need when purchasing fabric. |
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| Jewelry
Questions and Answers |
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Q: |
I
want to order a dog necklace. Where should I measure my dog's neck? |
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A: |
Refer
to the Pet Jewelry page
and measure your dog's neck like the picture shown to the left. These
necklaces have a magnetic clasp so you don't need the measurement to
slip over their head. Be sure the measurement provided will not interfere
when your pet eats or drinks. Take one of your necklaces and tape it
to fit your pets neck measurement, if your pet can get it in their
mouth, the measurement it too big. |
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Q: |
Can
I get a necklace using a different stone? |
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A: |
Yes, Please
send an e-mail with the desired
stone. Due to the varying price of stones it may be more expensive. |
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Q: |
Should
I add extra length for my bracelet order? |
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A: |
No, just
provide your wrist measurement. |
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Q: |
What
is Antique Gold and Antique Silver? |
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A: |
It
is peuter with a layer of gold or silver on top of it. |
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| Dog
Pins, Pendants, Ornaments
Questions and Answers |
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Q: |
Do
you make this dog jewelry? |
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A: |
No,
the pins, pendants and ornaments are handmade by Karen Silton.
Please allow 10 - 14 days for the production of your order
PLUS shipping time to receive your order. Not all breeds show
the different options available in the square pins and ornaments.
To
get an idea
of how the pin or ornament would look browse though some of the other
breeds that show some of the options available. The head pin shows
the head only. The full size pendant has a hidden ceramic loop. The
dog ornaments have the same size dog as the pin.
Please note: If your dog is a solid color there is no additional charge
for custom painting. Custom painting only applies to matching the markings
of your dog. If the color you want isn't listed, you can
specify the color in the notes section when you check out or attach
a photo to show the color. You can also specify the color by browsing
the other breeds we offer and put in the comments section - paint color
of photo on "X-breed", please specify the color as some pages show
different colors. |
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| Question
and Answers that apply to all items |
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Q: |
Do
you ship international? |
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A: |
Yes,
however you cannot use the shopping cart on this site. To place
an order, select the item desired, and click Add to Cart. To order
more than one item select the Keep Shopping button to keep adding
items to your cart. When you have completed adding the items you
want, you will see an Item Description at the top left side of the
page, copy the
information
listed below the item description and email this information to denise@apaw.net along
with your name, address and ship to information if you are sending
your order as a gift. You will also see the order total on this page.
Add $14 to the total
for shipping. To pay for your order, go to PayPal
and
send your payment
in US dollars to denise@apaw.net,
you have to have a PayPal account to send money through PayPal.
Your order
will be filled once your payment has been cleared through PayPay.
This typically takes three days.
Please Note: There is a two-week
lead time to produce the dog pins, pendants, and ornaments
plus shipping
time.
We cannot guarantee when you will receive your package, as some countries will
hold packages in customs before they are delivered.
All international orders will be shipped Priority Mail.
Free
shipping does not apply to international orders. |
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Q: |
Is
this shopping cart secure? |
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A: |
Yes,
orders are processed through SecureNetShop. Web browser's warn users
when an insecure element exists on a page. When you see https:// in
the address bar of your browser, it means your information is secure.
You will see the https:// in the address bar when you click "check
out" in the shopping cart page where you insert your information
when placing your order. |
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| How
Pay with a Credit Card through PayPal |
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Q: |
Do
you accept credit cards? |
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A: |
We
accept PayPal. PayPal accepts VISA, MasterCard, Union Pay, BANK, American
Express and Discover. |
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Q: |
I don't
have a PayPal account, how
do I pay with a credit card? |
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A: |
PayPal
accepts credit cards even if you have a PayPal account. Proceed through
checkout and when you get to the Payment Method page select the
PayPal option, then select Finish. On the Your Order Summary page select
"Don't have a PayPal account", then
select the credit card you want to use. |
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Q: |
Do you
have another payment option? |
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A: |
You
can pay by check. To pay by check enter the items you want
to order in the shopping cart and on checkout, select
the "Pay by Mail" option. Print your order, enclose
your payment, and snail mail it to us. Should we be out of a particular
item, we will
refund you the difference. |
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Q: |
I
want to send my order as a gift. Is that possible? |
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A: |
Yes.
Be sure to fill out the "ship to" information when placing
your order. Do not check the box for same as billing, then click next to
enter the ship to information. |
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Q: |
When
will my order be shipped? |
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A: |
Orders
will be filled when we receive your payment. If we have the item in
stock, we will ship it the following day. If the item is not in
stock,
please allow 1 week to receive your order.
Please allow 10 days to receive our dog necklaces and semi-precious
designer jewelry.
For our dog pins, pendants and ornaments - please allow 3 weeks to receive
your package (exception: gemstone necklace for dog pendants, please allow
5 weeks for delivery). |
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Q: |
What
is your return policy? |
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A: |
All
items are returnable providing they are in the same condition as when
you received them. Should you need a different size please specify
which size and include a check for the price difference. If the item
is less than what you are returning, we will send you a check for the
difference along with your shipment. In the event you just want your
money back instead of an exchange we will refund your money. |