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Frequently Asked Questions
| Bandana Questions and Answers | ||
| Q: | How do I determine the size bandana I need? | |
| A: | The Small "miniature"
bandana fits up to 6" tied or
up to 12" with
velcro, the inner circumference is 13" allowing an extra inch for comfort.
Please note: this bandana is very tiny. The Medium Short bandana fits up to 11" tied or up to 18" with velcro. The Medium Regular bandana fits up to 14" tied. The Medium Long bandana fits up to 17" tied. The Large bandana fits up to 21" tied. The X-Large bandana fits up to 27" tied. The medium short/regular/long bandanas all have the same size "V" shape, perfect bandana for dogs with short legs. When measuring your pets neck, be sure the measurement will easily slip over their head for proper fit. If you are not sure which size to order, select the next size up. |
|
| Q: | Do you make these dog bandanas? | |
| A: | Yes, these dog bandanas are made in the USA by Atlanta PAW. Our bandanas actually fit your dog, unlike many dog bandanas available on the Internet. | |
| Q: | There are styles shown in the group display for small dog bandanas that are on the home page but I don't see them on the order page, are these available? | |
| A: | Yes, we may not have every size in every style. Check our inventory, limited supply bandanas or the holiday bandanas page. Please e-mail us and we'll let you know if we have the size you want for that particular fabric. | |
| Q: | I need a bandana shipped right away. Is that possible? | |
| A: | Yes, we keep a few made up for emergency orders. Please check our inventory for availability. Any orders placed for bandanas not in stock will be shipped within a week. | |
| Q: | Where should I measure my pet? | |
| A: | Use a tape measure around the lower part of your pet's neck. Make sure you can easily slip the tape measure over your pet's head. Enter the measurement in inches on the order page for the bandana selected. We will add the additional length for the tie. | |
| Q: | How do I tie the bandana to make it look like a bow? | |
| A: | We use a sailor's knot to tie our bandanas but you can just tie it in a knot if you want. Click how to tie for instructions. | |
| Q: | Can I get a different color backing on a bandana? | |
| A: | Yes, if the is fabric available and it has a solid color backing (click the fabric swatch on the home page to see the reverse fabric used). Please check the inventory link for fabric availability. Should you want a different color, please type in the color you want in the customer comments area of the checkout section. | |
| Q: | I want a bandana made in a particular fabric that you don't offer on your web site. Will you make one for me? | |
| A: | Yes, select
the bandana link and select the size & quantity desired for any bandana.
Go to checkout and select the "pay by mail" option. Print the page
with your
information, enclose a check for the amount indicated, and mail the
fabric to us. Please buy 100% cotton fabric. Size small - 12" in length x 6" deep | Size medium short, regular, & long - 32" in length x 10" deep | Size large - 38" in length x 15" deep | Size X-large - 44" in length x 18" deep If there is a pattern/image on the fabric it needs to fit in the center of the V section of the bandana. It would help if you already had one of our bandanas in the size you need when purchasing fabric. |
|
| Jewelry Questions and Answers | ||
| Q: | I want to order a dog necklace. Where should I measure my dog's neck? | |
| A: | Refer to the Pet Jewelry page and measure your dog's neck like the picture shown to the left. These necklaces have a magnetic clasp so you don't need the measurement to slip over their head. Be sure the measurement provided will not interfere when your pet eats or drinks. Take one of your necklaces and tape it to fit your pets neck measurement, if your pet can get it in their mouth, the measurement it too big. | |
| Q: | Can I get a necklace using a different stone? | |
| A: | Yes, Please send an e-mail with the desired stone. Due to the varying price of stones it may be more expensive. | |
| Q: | Should I add extra length for my bracelet order? | |
| A: | No, just provide your wrist measurement. | |
| Q: | What is Antique Gold and Antique Silver? | |
| A: | It is peuter with a layer of gold or silver on top of it. | |
| Dog Pins, Pendants, Ornaments Questions and Answers | ||
| Q: | Do you make this dog jewelry? | |
| A: | No, the pins, pendants and ornaments are handmade by Karen Silton. Please allow 10 - 14 days for the production of your order PLUS shipping time to receive your order. Not all breeds show the different options available in the square pins and ornaments. To get an idea of how the pin or ornament would look browse though some of the other breeds that show some of the options available. The square pin shows the head only. The dog ornaments have the same size dog as the pin which is mounted on a ceramic heart shape base. | |
| Question and Answers that apply to all items | ||
| Q: | Is this shopping cart secure? | |
| A: | Yes, orders are processed through SecureNetShop. Web browser's warn users when an insecure element exists on a page. When you see https:// in the address bar of your browser, it means your information is secure. You will see the https:// in the address bar when you click "check out" in the shopping cart page where you insert your information when placing your order. | |
| Q: | Do you accept credit cards? | |
| A: | We accept PayPal. PayPal accepts VISA, MasterCard, American Express and Discover. | |
| Q: | I don't have a PayPal account, how do I pay with a credit card? | |
| A: | PayPal accepts credit cards even if you have a PayPal account. Proceed through checkout and when you get to the Payment Method page select the PayPal option, then select Finish. On the Checkout Total page select continue under the I don't have a PayPal account, then select the credit card you want to use. | |
| Q: | Do you have another payment option? | |
| A: | You can pay by check or e-check. To pay by check enter the items you want to order in the shopping cart and on checkout, select the "Pay by Mail" option. Print your order, enclose your payment, and snail mail it to us. Should we be out of a particular item, we will refund you the difference. | |
| Q: | I want to send my order as a gift. Is that possible? | |
| A: | Yes. Be sure to fill out the "ship to" information when placing your order. | |
| Q: | When will my order be shipped? | |
| A: | Orders
will be filled when we receive your payment. If we have the item in
stock, we will ship it the following day. If the item is not in
stock,
please allow 1 week to receive your order. Please allow 10 days to receive our dog necklaces and semi-precious designer jewelry. For our dog pins, pendants and ornaments - please allow 3 weeks to receive your package (exception: gemstone necklace for dog pendants, please allow 5 weeks for delivery). |
|
| Q: | What is your return policy? | |
| A: | All items are returnable providing they are in the same condition as when you received them. Should you need a different size please specify which size and include a check for the price difference. If the item is less than what you are returning, we will send you a check for the difference along with your shipment. In the event you just want your money back instead of an exchange we will refund your money. | |
Atlanta
PAW
2467 Old Peachtree Road, Duluth, Georgia USA 30097 • 770 623-0699
Copyright 2003 - 2010 Atlanta PAW, All Rights Reserved.
2467 Old Peachtree Road, Duluth, Georgia USA 30097 • 770 623-0699
Copyright 2003 - 2010 Atlanta PAW, All Rights Reserved.
